What hardware support would you buy?

My work (yes, I’m now employed) is looking at deploying servers to client sites. They aren’t so much servers as appliances. The boxes serve a distinct function, and not much else.

Our hardware needs:

  • between 2TB and 8TB of storage in a RAID configuration
  • 1U or 2U case
  • good reputation

Our hardware support needs:

  • reliable 24/7 support that we can call in case of hardware problems
  • techs that go on-site to fix the problem (e.g. replace HDD)
  • good reputation
  • We have worked with IBM and like that solution. But are willing to consider others. Who do you use?

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